Complaints Handling Procedure

Apex Lawyers Complaints Handling Procedure

 

Our Complaints Policy

Our clients come first. When something goes wrong, we need you to tell us about it. This will help us to maintain the highest standards. We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service. However, if our clients would like to discuss how the service to them could be improved, the level of their bill, or should there be any aspect of our service with which they are not satisfied, we ask them to please contact the person in our firm responsible for complaints.

Our Complaints Procedure

If you have a complaint, please contact the firm’s Client Care Director, who is Shabir Mirza by phoning 0116 299 1999, emailing contactus@apexlawyersltd.com or by post to Apex Lawyers Ltd, Suite 205, 106 New Walk, Leicester, LE1 7EA. If your complaint is about Shabir Mirza, please contact Prakash Morar.

Apex lawyers can be contacted 24 hours a day, 7 days a week.

Our practice doesn’t stop, nor does our representation stop, as arrest can happen at any time.

If you, a family member, or a friend thinks that they may need advice

Do not hesitate to call our office on: 0116 299 1999
Or for the 24 hour Police station number: 0794 902 0809

Apex lawyers can be contacted 24 hours a day, 7 days a week.

Our practice doesn’t stop, nor does our representation stop, as arrest can happen at any time.

If you, a family member, or a friend thinks that they may need advice

Do not hesitate to call our office on: 0116 299 1999
Or for the 24 hour Police station number: 0794 902 0809

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