Complaints Handling Procedure

We are authorised and regulated by the Solicitors Regulation Authority (SRA).  We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service. 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.

However, if our clients would like to discuss how the service to them could be improved, the level of their bill, or should there be any aspect of our service with which they are not satisfied, we ask them to please contact the person in our firm responsible for complaints.

If you still have queries or concerns, please contact the firm’s Client Care Director, who is Shabir Mirza by phoning 0116 299 1999, emailing contactus@apexlawyersltd.com or by post to Apex Lawyers Ltd,  Suite 205, 106 New Walk, Leicester, LE1 7EA.  Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.

If you have a complaint, please write to the firm’s Client Care Director, who is Shabir Mirza by phoning 0116 299 1999, emailing contactus@apexlawyersltd.com or by post to Apex Lawyers Ltd,  Suite 205, 106 New Walk, Leicester, LE1 7EA.  If your complaint is about Shabir Mirza, please contact Prakash Morar.

For further information or if you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.